Platforms
ServiceNow implementation, configuration and support, so IT, HR and customer service teams can run their work from one platform.
Where we work
Incident, problem, change and request management, service catalogue and CMDB.
Discovery, service mapping and event management.
Case management, employee service portals and onboarding workflows.
Case handling and customer portals connected to the teams who fix issues.
Workflows and apps built on the Now Platform, with integrations to your other systems.
How we help
From a first rollout to support long after go-live.
New rollouts planned around your processes, from requirements to go-live.
Connecting the platform to the rest of your systems and data.
Version upgrades, re-platforming and data migration with minimal disruption.
Ongoing administration, enhancements and support after go-live.
Experienced platform consultants placed into your team, on contract or permanently.
Products
Our consultants cover the core products and the integrations around them.
Packages
Fixed-scope starting points with a clear duration and deliverables. Larger programmes are scoped individually.
Core ITSM configured close to standard, with a service portal and catalogue.
A review of your instance against good practice, with a ranked fix list.
Family release upgrades planned, tested and completed with little disruption.
A named team that runs and improves your platform after go-live.
How we work
Every phase ends with deliverables you can review, so the programme stays visible from start to finish.
You get
You get
You get
You get
Examples
Two typical engagements: the problem, what we did, the team and the result.
Example scenario · Professional services firm, 3,000 staff
The situation
IT requests arrived by email and phone and were tracked in an old ticketing tool with no self-service.
What we did
Example scenario · Healthcare organisation
The situation
Years of customisation made every upgrade a months-long project.
What we did
These examples show the kind of work we do. They are illustrative and do not describe a named client.
Consultants
Need people rather than a project? We place experienced ServiceNow specialists on contract, contract-to-hire or permanent terms.
Specialists for a project or a busy period. You get the skills for as long as you need them, and we handle the employment.
A low-risk way to grow your permanent team. The person starts on contract for an agreed period; at the end you can bring them on full time.
Permanent hires found through our recruiters’ networks and referrals, including candidates who aren’t actively looking.
FAQs
No. We are an independent delivery firm with experienced ServiceNow consultants. You license ServiceNow directly or through your reseller.
Yes. We often provide developers, admins or testers alongside a client’s existing partner.
We configure close to standard, document every customisation and maintain ATF tests for key processes.
Yes, as well as developers, architects and business analysts on contract, contract-to-hire or permanent terms.
Yes. HR Service Delivery and Customer Service Management are among the products we implement.
Next step
Tell us where you are with ServiceNow: a new rollout, an upgrade, support or extra people. We’ll come back with an approach and a team.
Prefer email? Write to info@tekishub.com.
